"European Delivery"

Just completed a European Delivery with Tony Sakkis at Momentum BMW Southwest in Houston.  This is my 5th Euro Delivery with Tony and he is the greatest.  Houston dealers consistently get a  bad rap...maybe it is deserved, but not Tony. 

R2D2

To whom it may concern,
  Mr. Andre Lucas & Mr. Steven Lutz were two amazing individuals, a huge assett to your company !
  During my purchase, they were able to show me their professionalism and expertiese in each area.  They went out of their way, went the extra mile to find me the special vehicle that I was looking for and the different needs in my financing. 
  I was truly impressed!
  Congratulations for having these two in your successful team!
Yours Truly,
Felix Y

Felix Y

  Hi, I just wanted to leave a comment for Caprisha Farr.  Caprisha is a great sales rep that really attracted me by her sincerity and general compassion about selling BMW's.  My experience with Caprisha will definitely be shared with friends and family interested in buying a BMW ! Her team mate Carl Gordon also did a great job filling in for her while she was on vacation. 

Eboni B

TESTIMONIAL I'm originally from Dallas and a member of a BMW enthusiast family. I was driving through Houston and heard a sharp sound from my engine and pulled into Momentum almost immediately. From the second I arrived, they received me and treated me as their own, were very prompt in indentifying the problem (a bad belt), fixed the belt within an hour, washed the car and had me ready to go without missing a beat. Needless to say, I was impressed not only by the courtesy but by the loyalty they show to all BMW owners far and wide; I felt right at home. Some of the best and most hospitable service with out-of-town approval.

Janie K

Hello Monty, Khalil, & Steven,

We recently bought a CPO 2008 X3 from your dealership and I wanted to
share our positive experience at your dealership.

Khalil Jaz and Steven Lutz were the sales and finance person who
helped us in the buying process.

Khalil is a BMW enthusiast (we could feel that) and he is a pretty
good salesman at that. We walked into your dealership for a casual
test drive of an X3 having made up our minds to buy another make and
model. Khalil's enthusiasm and approach made us come again next day
for the test drive (as the car was not ready on day one) and
eventually after the test drive we ended up buying the X3 (we are not
impulsive buyers, so it says something about how good your people
are). And we are quite happy with our buy - the way the car drives and
most importantly the after sales follow-up that Khalil helped with in
getting over some minor cosmetics related to the car. There is a
delicate balance between growing your profits and having a happy
customer - Khalil is close to perfect at that. I would be very happy
to recommend him to my friends and colleagues who are in the market
shopping for a BMW.

Steven Lutz was the finance person who helped us in financing the buy.
He exhibited tremendous patience in getting through all the paper work
repeatedly many times. It was pleasant to deal with him as well. Fine
person you have there.

Some suggestions to further enhance your service quality:

With increasing access to information on the internet, customers today
are more aware. As part of your CPO best practice, it may be a good
idea to present the CPO inspection check-list that a vehicle has gone
through. Brings in transparency in your process and enhances your
image without loss of profits. Please replace the cranky old printers
that you have out there in your offices. In moving with technology,
consider making your paperwork electronic.

Thank you.

Regards,
Jitendra

Jitendra

  Max, Monty, & Cliff did an outstanding job delivering the car I wanted  at the price I was willing to pay.  Exceptional customer service skills. 
  Max White is professional & knows the BMW products inside and out.  He is warm and gracious and exudes confidence to his clients.
  Great team at putting the whole customer experience in the right perspective and rolling out the red carpet for their clients.  Exceptional. 
  I was unclear over which model I wanted so I drove a couple of different vehicles to make up my mind.  Max was extremely patient and helpful through the whole transaction. 
  Dale in finance was congenial and great at offering all aftermarket options and financing details.  
  Max spent hours with me over several days without ever losing his cool.
  We had been driving Mercedes Benz autos and we wanted to change to BMW because the cars are more attractive and the service is included in the warranty.  That's a big deal for expensive cars because the oil changes, wiper blades, & brake pads, etc...can be very expensive. 
  Max & I have spoken almost daily since I bought the car.  He has become a friend and I have sent him new customers that he has managed to sell cars to as well.  Even just last night he sold one of my colleagues a new 750li-great job Max & Cliff !

Larry E

Bino Garcia,
  I recently leased a BMW 650i.  Bino Garcia was my sales rep.  He took such good care of me!!! This is my second BMW that I've leased and trust me...it won't be my last!!! He went above and beyond to show me all the special features about thte car.  Bino answered all my questions even after I had already bought the car.  Bino is the greatest!  Thank you so much!

C Walker

Carl Gordon,
  This is my first BMW & Carl did a good job of answering all my questions on the different features of the 750li.
  My sales advisor Carl gave me a brochure on the 7 series when I requested it.  The previous week I had visited another BMW dealer in Houston and was told that BMW had gone "green" and no longer had brochures for their cars.  I was told that I had to go online for the vehicle information.  I was very happy to get the brochure since it had a lot of information that was not readily available on the web site.  This was the key reason I decided to purchase the 750li from this dealer & Carl.

C Taylor

Dear Carl Gordon,
  I just wanted to thank you so much for your message you left me at my house.  You were so lovely with your response to Gary not getting a BMW truthfully I really felt so bad about that.  You took so much time to help us through the process, you are truly a class act.  Seriously a true professional, I will certainly refer others to you.  I hope you have continued success & a happy holiday season. 
Frieda

Frieda

Dear Mr. Meave,
I would like to congratulate your staff and dealership for the excellent care you provided to help us during the purchase our new BMW.  Especially I would like to thank Mr. Khalil Zaj for this excellent service.  Khalil was very thoughtful and knowledgeable about our needs and he got us the best deal in a short period of time.  We love our car and love Momentum BMW!
Keep up the good work!
Best Regards,
Sujit, Yvonne & Matthew

Sujit

  On Nov 21, 2011 I bought my 2008 Mini Cooper.  I love it !!! Khalil ZAJ was my salesman & he was great ! Everything went so smooth.  We did everything over the phone on a Saturday! All I had to do was show up Monday and pick it up.  I was in and out in less than 1.5 hours and that included test driving, coffee, & signing paperwork! Everyone was nice and it was a great experience.  They have some awesome cars and I took one of them home!  Ask for Khalil he is very good. 

E Olivier

Tony Sakkis,
  Please accept this brief note of thanks for your professionalism and courtesies throughout the purchase and european delivery of our new 5 series. 
  Your professionalism was immediately apparent upon our first meeting, and the purchase of the vehicle was, without doubt the least stressful such transaction that I have handled.
  However, your continued assistance and integrity after the purchase and delivery was exceptional.  Lesser individuals, and lesser orginizations, would surely have made the resolution of our post-delivery issues more difficult.
  I require extreme confidence, both in oneself and in one's product, to resist the nickel and dime metality that infects so much of our society, and to instead focus on the achievement of excellence. 
  Obviously, we speak of you and your company in the highest terms, and we look forward to our next BMW purchase (not too far in the future, I hope), for which we will certainly contact you again.
  Thank you for all your efforts. 

E McGowan

Appearance of dealership:
Fantastic, as you would expect from a BMW dealership.
Courtesy of salesperson: (LR Vela)
The best, very helpful & friendly.
Courtesy of management:
Great.
Courtesy of finance team:
Very helpful & friendly
BMW Experience:
Good enough to have me come back & purchase my 2nd vehicle.

Juan O

Hello, Rod.

 

I hope you are having a nice Labor Day weekend.

 

I wanted to send you a short note to thank you again for the excellent service you gave me in my purchase of my BMW Z4.

 

There were a few things in particular:

1.  since I live in London, UK, I needed to be able to communicate with you via internet in my search for my car.  You listened, asked the questions you needed answers for, and then found the car - all while I was at home in London!  you were very effective in listening to what I wanted - and then finding the car!  I really appreciated this very much.

2.  when I came in to the dealership to look at and purchase the car, you and the car were ready and waiting at the designated time.  I really appreciated this level of service.  in the past, with other dealerships, I would have to wait, even though I set up an appointment.  you were ready.  well done!

3.  the actual purchasing process was fast and efficient.  I think I was in your office only 50 minutes or so.  I really thank you for this.

 

one final note - Josh was also extremely helpful and friendly.  we enjoyed a nice chat while he handled all of the finance stuff.  and he is very knowledgeable.  so if you would, please let him know that I appreciate his great service.

 

I have shared my great experience with a few of my friends.  hopefully, I will be able to send them to you when they are in the market for a car.

 

all my very best.  Larry

 

L G Hoelscher

  My sales guy, Mr Garcia, took the time to transfer my previous BMW settings to my new BMW. That was a very nice gesture which personalized the sales experience.
Dale, the finance person, was very sharp and very personable.

R M Perez

I highly recommend Tony Zavala sales representative he was very sweet, caring, attentive to my wants and was excellent..thank you and keep up the good work..and i also received a picture next to my car..this was awesome..

V Ortiz

Tom Harold and Don Schafer were the absolute best! Without a doubt, I would recommend any of my friends to buy a car from them.  Great experience! I love my car!

Itzel Martinez

I'd like to commend Devin, my sales person on his professionalism, attitude and attention to detail as we asked lots of questions before making the purchase. This is my first experience buying my own personal BMW and he made me want to purchase my next BMW from Momentum. He is a very valuable member of your company and he should be rewarded for his efforts.

Mark Hicks

I could actually write a book about how wonderful it has been to deal with Momentum BMW. I have never been treated this nice by any of the previous auto dealer's that I have had dealings with. From the second we walked into Momentum BMW we were treated like Royalty. I have yet to open a door for myself while I've been at Momentum. My experience with the service department could not have been any better. I was provided a loaner (which was a 750 Li just like the one I own) and kept informed about the service progress everyday. Unlike my dealings with other service departments, it was such a pleasure to have everything fixed the first time around. Like I said, I could easily write a book about how wonderful Momentum BMW is to deal with. I will most definitely buy all my future vehicles from Momentum. Keep up the good work because it definitely makes Momentum stand head and shoulders above the rest.

Donna Jones

Nidal and O'Brian took care of everything to ensure a smooth transaction.

Conor McGuire

My experience was second to none.

John Young

Carl is a very good salesman, not too high pressure, helps let the car sell itself.

Edward Lowe

I had never had such a wonderful sales experience like the one I received at Momentum BMW.

Abad Rebollar

Tom Butcher is a very nice, experienced, and kind person.  I love coming back to see him in the future, Thanks Tom!!!!!

Diemchi Tran

The process was smooth and very much to my satisfaction.  Caprisha Farr did a wonderful job!

James Hay

Bruce Le did one thing that I seldom see these days. Follow up calls. My husband first met Bruce Le while looking for a BMW X5. Months later I come and buy a BMW X3 from Bruce. If Bruce Le did not follow up with my husband originally I would of forgotton about Momentum and Bruce Le. But a pat on the back for Bruce for doing a great sales job and not giving up on us!
P. S
Another local BMW dealership does not like to make deals work. Nobody should have to feel like they are begging for a car from a dealer. Thank you Momentum for closing our deal smoothly and making us feel comfortable!

Vanessa Voisinet

We buy all of our BMW's from Rick Watson at Momentum BMW on 59 South in Houston. He's the best and always takes time to explain all the new features and teach me how to use them. He makes the process painless, so we keep coming back for more! Everyone should have this ease and experience when buying a car.

Christina Cushman

I was very impressed with the professionalism and no hassle sales at your dealership. I want to especially take the time out to let you know how I appreciated Tom Butcher staying after closing to go over the I drive system on my new BMW. I also want to thank Mac for processing my lease in a rapid fashion. I really felt welcomed at your dealership and hope to return for my next vehicle purchase. I will spread the word of the excellent service to all my peers

Billy Dana

With the help of Andre Lucas my sales advisor, Eric in finance and Allen in the service department Momentum BMW has truly proven to me what customer service is all about....satisfaction!!!! thank you guys for a true and wonderful experience .

Anthony Mackey

I had an amazing experience when purchasing my first vehicle on my way. The salesman (Max) made this buying experience as smooth as possible. It was NEVER stressful at all. Thank you VERY much. I would HIGHLY recommend Momentum to all friends and family.

Kimberly Albright

Carl was an awesome, honest salesman. We will definitely go to him for any future BMWs or recommend him to anyone looking for one.

Maya Salek

Rick Watson is the ultimate salesman for the ultimate driving machine. This is the third vehicle I have bought from Momentum and Rick. And it won't be the last.

Joseph Folloder

Robert Clary was on the look-out for over six months for a lightly used 650 white convertible. As soon as it came in, he called me and we sealed the deal quickly. This is the third car we have purchased from Robert and I highly recommend him

Debra Cline

Don Schafer and Caprisha did a superb job in making sure I was satisfied and familiar with all aspects of my new 328i. Capresha also took out time to contact me a few days later and inquire if I had any questions regarding the car. Don and Caprisha were a blessing to me during this purchase.

Cynthia Thompson

The Momentum BMW family is great!  Thanks everyone!

Chris Valecillos